Coordinator/Scheduler

Job type:
on-site
Start:
n.a
Duration:
6 month contract
From:
Fuel Recruitment
Place:
Yorkshire
Date:
05/17/2014
Country:
flag_no United Kingdom
project ID:
708571

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Office/Approvals Administrator & Coordinator

Summary of Job Purpose:

Effective office administration and co-ordinating approval requests

Responsibilities, Activities & Key Deliverables:

  • Processing requests from inputting through to completion.
  • Negotiating applications, ensuring acceptable solutions are reached for all parties concerned.
  • Ensuring all information is noted and any relevant information is taken into consideration.
  • Ensuring requests have the required approvals by liaising with Service Delivery Managers/Business Units when required.
  • Dealing with customer queries, taking responsibility for the query and responding appropriately and in a mutually agreed timescale.
  • Providing customers with feedback regarding any issues pertaining to their customer approval requests.
  • Ensuring approval requests are closed down in a timely manner and notifications are sent to affected customers.
  • Arranging generator support when required for approval requests.
  • Creating necessary information to allow the SMC Network Management Desks to manage the approval requests when in delivery.
  • Ensuring the planned work scheme is used as effectively as possible, by looking for ways to use pop up messages and site information notes.
  • Providing feedback around changes which are required to be made to the quality information used within the Approvals team.
  • Ensuring the planned work diary on Connect is kept up to date with regard to customer restrictions.
  • Training and acting as a mentor to junior staff in the department as required.
  • Producing clear and accurate daily, weekly and monthly reports.
  • Producing ad-hoc reports as and when required.
  • Effectively managing designated workload.
  • Supporting the team and to cover leave/sickness.
  • Supporting the Change Management function as and when required.
  • Escalating issues to the Senior Approvals Co-ordinator as required.
  • Has the correct skills to enable them to act into the Senior Customer Approvals Co-ordinator position as and when required

Required Qualifications/Skills:

  • Experience of change management preferable.
  • Clear understanding of the need for good customer care.
  • Ability to work under pressure and to tight deadlines.
  • Good telephone manner.
  • Attention to detail.

Desirable

  • Aptitude and competence in VDU and similar operations.
  • Valid driver's licence.
  • Clear understanding of health and safety within the workplace and wider environment.