Description
Service Delivery Analyst - 6 months - £225pd
How would you like to work for a voltage electric power transmission network in Great Britain, connecting power stations and major substations across the UK?
Our client is currently recruiting for a Service Delivery Analyst on a 6 month contract basis based in Warwick.
Job Purpose
-Support the Service Delivery Manager to manage the daily operations of the service provider and for coordinating issue resolution and escalation for process area.
-Provide technical subject matter support to both the client and the Service Provider.
-Maintain the clients process and control documentation for the process area.
-To identify and coordinate performance improvement initiatives and process change projects for the process area.
-To govern over RtR change request process
Experience Required
-3-5 years of Record to Report (RtR) experience (General Ledger accounting, internal & external Reporting, Fixed Asset management).
-Management of internal projects an advantage.
-Management of service delivery performance and compliance through SLAs/KPIs an advantage.
-Stakeholder management and communications.
-Proficient use of business systems and analytical tools.
Should you be successful you key responsibilities will include:
Key Tasks
-Support the Service Delivery Manager to manage the integration and ongoing operations of processes between the RtR and the Service Provider(s).
-Manage, escalate and resolve service issues for process area in a timely manner by being the principle contact for the service provider process area lead.
-Define, implement and maintain RtR policies, process maps, standard operating procedures and work instructions.
-Identify best Practices and benchmark processes with peer business groups.
-Work with the Service Delivery Manager, Change and Governance teams to coordinate the implementation of process performance improvement projects by the service provider (ensuring compliance with regulatory and legal conditions).
-Ensure RtR is operating within compliance frameworks such as internal policies, external standards and regulations such as Sarbanes-Oxley for process area.
-Use the weekly/monthly performance report to control the quality of operations within the operational tower teams.
-Responsible for performing process activities, review and approvals as agreed with the Service
-Delivery manager or as outlined in the operating procedures for the process area in question.
Should this position be of interest please apply today.
Only shortlisted candidates will be contacted
Hy-phen Limited is acting as an Employment Business in relation to this vacancy.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.