Description
Qualifications my clients looking for:Design, execution and lead of a proactive support model (as opposed to reactive support):
Ability to lead the team on maturing and standardizing operations support processes to be best in class
Prepare data and presentation materials for operations reviews with our business units (we have weekly review sessions with BU's immediately post go-live)
Ability to lead business review sessions
Lead daily activities of EU based team and coordinate with global team
Ability to communicate with business and IT leadership in Europe proactively and on demand