Service delivery Expert - France (Paris)

Paris  ‐ Onsite
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Keywords

Description

Service delivery Expert - France (Paris)

1 x Service delivery Expert - France (Paris) is urgently needed on contract basis for our client, a prestigious international telecommunication company. Location is France (Paris). Fluent English and French and similar working experience are a prerequisite for any application.

Key Responsibilities:

Pre-sales support

  • Pre-sales testing support, holding workshops with customer or partner on technical issues.

Engineering support

  • Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.

Maintenance support.

  • Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
  • On site support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.

Communication

  • Provide daily/weekly report to management team
  • Increase customer satisfaction and confidence by ensuring all issues identified are dealt with and provided a solution within the required timeframe.

Qualifications:

  • University degree in telecommunication or electrical/electronic engineering or business school.
  • At least 5 years in Telecommunication Area (technical service).
  • Excellent team spirit with good communications and interpersonal skills. Ability to cooperate and work with peoples from different cultures
  • Huawei Access Network Products: DSLAM, GPON, Datacom/Huawei OSS (U2000, N2000, .)
  • Good Understanding of Routing and Datacom Domain: Ethernet, TCP/IP, MPLS, BGP/OSPF/ISI, Router high-end, Switch et Firewall.
  • At least 1 year work experience on OSS Domain.
  • Experience in OS: Solaris, Linux, Windows, VMWARE
  • Experience in Database: Sybase, Oracle, MSSQL server
  • Experience in HA Systems: Veritas, Watchman
  • Experience in Scripts: PERL, python, Bash script, regex
  • Good Knowledge About Access Network Domain: DSLAM/GPON
  • Good Knowledge About Datacom/Routing Domain: IP, OSPF, BGP
  • Good knowledge of maintenance level?
  • Fluent oral and written English, French

If you are interested, please submit your CV in English and Word Doc format to Misela with reference JSMG/SDE-4861 or call for more information.

Start date
ASAP
From
Manning GmbH
Published at
24.05.2014
Project ID:
711867
Contract type
Freelance
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