Description
Service delivery Expert - France (Paris)
1 x Service delivery Expert - France (Paris) is urgently needed on contract basis for our client, a prestigious international telecommunication company. Location is France (Paris). Fluent English and French and similar working experience are a prerequisite for any application.
Key Responsibilities:
Pre-sales support
- Pre-sales testing support, holding workshops with customer or partner on technical issues.
Engineering support
- Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
Maintenance support.
- Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
- On site support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.
Communication
- Provide daily/weekly report to management team
- Increase customer satisfaction and confidence by ensuring all issues identified are dealt with and provided a solution within the required timeframe.
Qualifications:
- University degree in telecommunication or electrical/electronic engineering or business school.
- At least 5 years in Telecommunication Area (technical service).
- Excellent team spirit with good communications and interpersonal skills. Ability to cooperate and work with peoples from different cultures
- Huawei Access Network Products: DSLAM, GPON, Datacom/Huawei OSS (U2000, N2000, .)
- Good Understanding of Routing and Datacom Domain: Ethernet, TCP/IP, MPLS, BGP/OSPF/ISI, Router high-end, Switch et Firewall.
- At least 1 year work experience on OSS Domain.
- Experience in OS: Solaris, Linux, Windows, VMWARE
- Experience in Database: Sybase, Oracle, MSSQL server
- Experience in HA Systems: Veritas, Watchman
- Experience in Scripts: PERL, python, Bash script, regex
- Good Knowledge About Access Network Domain: DSLAM/GPON
- Good Knowledge About Datacom/Routing Domain: IP, OSPF, BGP
- Good knowledge of maintenance level?
- Fluent oral and written English, French
If you are interested, please submit your CV in English and Word Doc format to Misela with reference JSMG/SDE-4861 or call for more information.