Software Support Analyst

Illinois

‐ Onsite

This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Software Support Analyst performs the following functions for purchased and in-house developed applications:

Analyze/resolve software related issues utilizing available tools and techniques.
Provide consulting services to resolve software issues or improve business processes.
Develop software solutions, interfaces, standards and procedures.
Develop software application packages for automated deployment.
Employ software quality assurance (QA) methodology.
Research and analyze corporate software.
Subject Matter Expert (SME) on all enterprise applications and common shrink wrapped software.
Coordinate the completion of ITS projects and tasks with business partners and IT support groups.
Support includes corporate offices, district offices, power generation facilities, subsidiaries and remote sites
Must be able to work off-hours (early mornings, nights, weekends) when necessary to resolve problems or perform installations and maintenance.
Works with minimal supervision.

SKILLS:

Required/must have skills:

Must have experience and skills necessary to successfully analyze, troubleshoot, and resolve issues/problems for the following applications: Office 2010; Internet Explorer V8 - 11; Adobe products, ie Acrobat, Acrobat Reader, Flash Player; MS Project; Visio; Java; Win7
Must be able to Analyze and troubleshoot software issues utilizing analysis tools, log files, support forums, and internal/external technical support personnel
Must be able to Create clear and concise documentation of solutions
Superior Customer Focus
Superior Communication Skills: verbal & written

Previous Experience Desired for each skill:

Nice to have skills & experience:

Education:

Associate Degree in Computer Science, Software Applications, Information Management or related field.

To apply to this project you must log in.