Description
Office/Approvals Administrator & Coordinator
Summary of Job Purpose:
Effective office administration and co-ordinating approval requests
Responsibilities, Activities & Key Deliverables:
- Processing requests from inputting through to completion.
- Negotiating applications, ensuring acceptable solutions are reached for all parties concerned.
- Ensuring all information is noted and any relevant information is taken into consideration.
- Ensuring requests have the required approvals by liaising with Service Delivery Managers/Business Units when required.
- Dealing with customer queries, taking responsibility for the query and responding appropriately and in a mutually agreed timescale.
- Providing customers with feedback regarding any issues pertaining to their customer approval requests.
- Ensuring approval requests are closed down in a timely manner and notifications are sent to affected customers.
- Arranging generator support when required for approval requests.
- Creating necessary information to allow the SMC Network Management Desks to manage the approval requests when in delivery.
- Ensuring the planned work scheme is used as effectively as possible, by looking for ways to use pop up messages and site information notes.
- Providing feedback around changes which are required to be made to the quality information used within the Approvals team.
- Ensuring the planned work diary on Connect is kept up to date with regard to customer restrictions.
- Training and acting as a mentor to junior staff in the department as required.
- Producing clear and accurate daily, weekly and monthly reports.
- Producing ad-hoc reports as and when required.
- Effectively managing designated workload.
- Supporting the team and to cover leave/sickness.
- Supporting the Change Management function as and when required.
- Escalating issues to the Senior Approvals Co-ordinator as required.
- Has the correct skills to enable them to act into the Senior Customer Approvals Co-ordinator position as and when required
Required Qualifications/Skills:
- Experience of change management preferable.
- Clear understanding of the need for good customer care.
- Ability to work under pressure and to tight deadlines.
- Good telephone manner.
- Attention to detail.
Desirable
- Aptitude and competence in VDU and similar operations.
- Valid driver's licence.
- Clear understanding of health and safety within the workplace and wider environment.