Clinical Systems Analyst NextGen

Job type:
Real Staffing
San Rafael
flag_no USA
project ID:

This project is archived and not active any more.
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The Clinical Systems Analyst role involves communicating with managers, providers and staff to coordinate training, installs and support; managing requests for changes to the entire NextGen system; implementing EHR including the modification of templates, and applying EPM knowledge to modify master files, implement new features of an installed EPM/EHR system.

Duties and Essential Job Functions:
  • Provides support for Nextgen EHR and related systems
  • Participates in on-call rotation for support coverage of operating hours
  • Provides back-fill support for other Physician Systems team members
  • Adopts all standard processes and documentation responsibilities relative to issue management, change management, testing, training, and documentation
  • Responds to customer issues and change requests with a high degree of success according to established service levels and/or expectations
  • Actively participates in knowledge-sharing and cross-training.
  • Interacts with system vendor support personnel and IT department to resolve customer issues and requests.
  • Gains specific knowledge of distinctive differences between system deployments, and leverages opportunities to standardize when appropriate
  • Participates, on an as-needed basis, in system deployment, testing, and training activities
  • Participates, on an as-needed basis, in all system upgrades, fixes, and enhancements
  • Provide support, training, and/or other necessary services

Experience and Education:
  • 1 to 2 years of Nextgen or other EHR implementation or support experience
  • 2 to 3 years of healthcare IT experience
  • Clinical expertise in an ambulatory setting strongly preferred
  • Undergraduate degree preferred

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