Description
Frontline Medical Information Request management:- Researching and responding to inquiries received via phone, email, internet or mail.
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Responsible for identifying and recording, or triaging to responsible designee, adverse events and product quality complaints as well as processing fulfillment.
Escalated Enquiry Management:
- Exhibits broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
- Handles escalated MI inquiries from various sources.
- Creates and maintains MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers' needs.
- Ensures the alignment of response documents to global/regional/local labeling and licensing for all the Countries we support.
- Maintains compliance with corporate and departmental trainings, SOPs and WIs.
Education requirements:
- Bachelor's degree in a science/health-related field (Pharmacy Degree Preferred).
- Some Pharmacy/Hospital experience preferred
- Medical Information/Pharmaceutical experience preferred
High level of Proficiency in both written and spoken English and one or more of the following languages: Danish / Swedish
Medical Writing experience advantageous