Description
Primary ResponsibilitiesFrontline Medical Information Request management:
*Researching and responding to inquiries received via phone, email, internet or mail.
*Document the inquiry and response accurately and completely according to relevant Standard
Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
*Responsible for identifying and recording, or triaging to responsible designee, adverse events and product quality complaints as well as processing fulfillment.
Escalated Enquiry Management:
*Exhibits broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease
state(s).
*Handles escalated MI inquiries from various sources.
*Creates and maintains MI documents by ensuring that responses are medically and scientifically
accurate, timely, balanced, and meet customers' needs.
*Ensures the alignment of response documents to global/regional/local labeling and licensing for all the
Countries we support.
*Maintains compliance with corporate and departmental trainings, SOPs and WIs.
Qualifications
Bachelor's degree in a science/health-related field / Pharmacy degree
Some Pharmacy/Hospital experience preferred
Medical Information/Pharmaceutical experience preferred
Technical Skill Requirements
High level of Proficiency in both written and spoken English and one or more of the following language
Danish / Swedish
Medical Writing experience advantageous.
Excellent verbal and written
Excellent verbal and written communication skills
Ability to interpret and relay technical information.
Proficiency with computer and software applications (i.e., Microsoft office).