Description
My media client based in West London, is currently looking for a 3rd line engineer to join their team for 6 Months, to assist them with a mixture of BAU and project work.* Experience within the media sector is highly desirable*
Key Skills:
- Xenapp 6 /XenDesktop 7
- Web Interface Licensing Services
- Citrix Access Gateway/Netscalers
- Microsoft AD and Group Policy
Responsibilities include:
- 3rd level Incident and Problem Management (Reactive and Proactive):
- Working closely with service desk team to resolve incidents within SLAs
- Responding to any faults which require an on-site presence or lengthy investigation (problems) leaving the Service Desk free to respond to incoming calls
- Proactively identifying operational problems and contributing to their resolution
- Providing input into and where necessary, supporting the management of Capacity, Availability and Performance Management.
- Providing input into Disaster Recovery and Business Continuity Planning.
- Providing technical expertise to enable the correct application of operational procedures liaising and escalating for additional expertise where needed.
- Managing and servicing of requests:
- Deploying and provisioning infrastructure (localised)
- Responding to system and service access requests
- Pro-actively planning and managing work activities
- Contributing to the planning of maintenance and installation work and implementing planned updates
- Maintaining accurate operational documentation on all elements of the Infrastructure and Infrastructure systems.
- Identifying and escalating improvements to the operational management of the server infrastructure
* Experience within the media sector is highly desirable*
If you are interested