Description
Position: Senior Support Engineer
Duration: Permanent
Location: Krakow, Poland
Job Description
- Should have exp with Oracle, AS400 - RPG400,
- Should be Fluent in Spanish language
- To resolve the tickets raised as per the defined standards of time cost and quality for increased customer satisfaction.
- To document all the defined processes and the methods of resolving the ticket- troubleshooting etc.
- To perform knowledge transition during project enhancements
- To undertake training programs for new joinees
- To troubleshoot and resolve tickets raised by the clients.