Description
Pyramid's prestigious Client is looking for Service Desk L2/L1 Analyst in Gothenburg, Sweden
Skills Required:
- 1 year or more experience in similar role.
- Experience on Desktop support, application support
- Exposure on ITSM ticketing tools
- Working knowledge of ITIL framework.
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFD's
- Troubleshooting on VPN software and Collaboration tools
Start Date: ASAP (notice period is accepted for right candidates)
Please share your CV at the earliest as we have been asked to schedule the interviews at the earliest.
Pyramid Consulting is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Pyramid embraces diversity and will treat everyone equally.