Description
Reference #:4858WS
Industry:
FMCG
Location:
Lausanne und Region
Start:
ASAP
Duration:
6 Months
Role:
eCommerce Business Analyst
Main responsibilities:
Ensure an adequate level of security of the Network environment by contributing to the support and maintenance of the Network security solutions according to my client security policies, standards and guidelines.
- Responsible for the collection of Business requirements raised by HQ departments and/or markets, and their analysis to produce functional specifications.
- Responsible for the fit/gap analysis when rolling out a new eCommerce solution in a Market.
- Collects setup requirements.
- Follow the development with the Software Factory and external companies to answer functional questions and review functional impacts of technical decisions.
- Ensure project deliverables and quality.
- Test and validate the proposed developments / improvements for the implementation.
- Provide appropriate documentation, training and coaching to the Business PMs and ensure the follow-up of the installation/deployment.
- Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the aftercare of the projects. Ensure the handover to the IS support organization.
- Collaborates with the Project Manager to identify risks and issues.
- Participate to the future IS tools evolution and deployment.
-Can act as a Project Manager on certain work packages or rollouts for which a similar project has been done before.
Skills:
- Proven experience in Web solutions, eCommerce, Mobile with Retail experience if possible Business analysis / System analysis background (at least 2-3 years), including successful project delivery
- Problem solving mindset
- Ability to work in a multi-cultural & dynamic environment" "eCommerce processes"
- CRC (call centers) processes related to eCommerce
- Project process, including Software Delivery Lifecycle
Assests:
- Degree in Information Systems Management or similar (HES, HEC or University)
- Excellent interpersonal skills
- Business processes background
- Distinctive skills in planning & prioritizing
- Ability to identify and advice on a improvement action plan
- Proactive & solution finding approach
- Mobility : the position may involve international traveling
Language(s):
Good communication skills in English & French (fluent)