Description
Reference #:4856WS
Industry:
FMCG
Location:
Lausanne und Region
Start:
ASAP
Duration:
6 Months +
Role:
International eCommerce & customer experience Project Manager
Mission:
*Execute my client ecommerce roadmap with project definition and management
*Support the eBusiness team with UX and User Interaction recommendations and prototyping (wireframes)
*Enhance the web and mobile user experience to increase conversion rates and user satisfaction
Main responsibilities:
Specify and Manage the functional evolution of my client Online Boutiques (web, mobile) based on the agreed roadmap.
-Responsible of project definition: Business requirements, tagging, KPIs, SEO, Functional Specifications validation
-Responsible for the graphical design with external agencies
-Responsible for IS/IT integration follow up and coordination
-Responsible for project validation : UAT and MAT
-Responsible for initial deployment: launch pilot market, hand-over to operations, documentation
-Responsible for project communication
Contribute with the International Ecommerce Manager to define and spread the eBusiness roadmap (web & mobile, B2C & B2B)
-Project Presentations/sales deck
-Business Cases
-Market and others departments involvement
Analyze project performance:
-Coordinate tagging definition and implementation
-Define and measure Key Performance Indicators
Support the sales channels (Boutique, Trade...) in their digital project by ensuring a seamless user journey with a functional and graphical alignment based on global and digital brand guidelines.
Skills:
- Strong expertise in User eXperience
- Strong expertise in User Interaction Design
- Strong Project Management skills
- Strong experience in running eBusiness
- Good experience in Digital Marketing
- Good understanding of web analytics
- Good understanding of web and mobile technologies and ability to interact/challenge with technical counterparts.
- Excellent interpersonal & communication skills
- Ability to work in a multi-cultural environment.
- At least 7 years' experience in delivering Digital and eCommerce experiences (web and mobile).
Language(s):
Must speak fluent English and French is a plus.