Description
Service-Now Consultant Gothenburg 6 month contract Top Rates
Urgent contract for a Service-Now Consultant with installation, configuration and maintenance experience required for an initial 6 month contract with long extensions already scoped out
Application Development and Support
- Implements, documents and maintains the Service-Now platform for Information Systems. Maintains in-depth knowledge of IS service offerings and business needs to ensure recommended solutions are prescribed with the intention of increasing the efficiency and effectiveness of those service offerings.
- Tests, analyzes, collaborates and assists with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications or modules. Responsible for development of internal IS applications, modules and enhancements, and coordinates the development of applications for other lines of business with 3rd party Vendors and Consultants.
- Utilizes Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes.
- Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to Service-now. Ensures all assigned project tasks required for the implementation of Service-now are completed on schedule.
- Adheres to Information Systems change management policies and procedures, ie thorough testing of changes, new applications and instance upgrades in a non-production environment prior to being released in the production environment.
- Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
- Logs technical support incidents, problems and requests into ServiceNow system from live calls, email, and voice mail systems. Monitors incidents assigned to the team to ensure SLAs and OLAs are met for responding to and resolving incidents. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
Professional Development
- Remains current in industry trends in Information Technology, specifically ITIL and ITSM best practices.
- Ensures expertise in technology relevant to the position; proactively uses most current technology to further teamwork, client service, and efficiency.
- Participates on projects that increase the value of services to clients, suppliers, timekeepers and the company.
Qualifications
- Bachelors Degree in related field and/or 5 years of experience in IT Operations. 3 years of experience with IT Service Management tools & 3 years of experience with developing and administering Service-now.
- Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3]).
- Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases. ITIL certifications a plus.
- Solid understanding of the application development life cycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
- Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support.
- Experience documenting code and system processes and procedures in a clear manner.
- Experience in these areas is a plus: Active Directory; Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. & Web Services integrations.
Please send your CV or call Simon
SEC Recruitment Limited is acting as an Employment Agency and/or Employment Business.