Description
Connect44 has an excellent opportunity for a RNC Engineer, the role requires RU30 Flexi lu SGSN Pooling knowledge and expertise and would be based in Dublin, providing advanced technical support for internal & external queries. The contract is for between 1-2 months and the Job description is below:
Act as customer's interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and/or complex projects or troubleshooting cases. Scope is often solution/system level.
Leading role in complex troubleshooting cases, inc 3rd party equipment and Multivendor Interfaces
Responsible for meeting contracted response times.and as technical customer contact
Handles technical requests, provides understanding of customer's network configuration, co-ordinates resolution delivery
System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
Consultancy type of activities:
Applies customer understanding in customer relationship building, opportunity identification especially in Care phase.
Lead and provide Expert Support services (such as MV, IP, Expert Support, Preventive Care, On-line SW Change Service, Launch Support, Tailored Technical support, Special Event support).
Lead complex technical activities such a SW upgrades, technical audits and Swaps.
Responsible for technical support in early product release phases (pilots, trials and early projects).
Feedback and co-ordination with other service business lines (like Network Planning, System Integration)
Implement parametering in the NE's/sub systems, understands KPI and is capable to improve the e2e performance of the system. Feedback and co-ordination with other service units (like Network Planning and System Integration).
Project management duties (eg planning of a subproject or special Care projects, technical manager substitute, managing subcontractors).
Network expansion activities up to multi-interface level.
Lead & plan technical/customer system acceptance testing and feature testing.
On request perform
Installation and/or commissioning and/or integration activities.
Network expansion activities.
Technical/customer acceptance testing
Implement parametering in the network elements' subsystems (understands KPI and the impact on the performance of the system).
Participate multivendor, IP and 3rd party activities (installation, integration, interface troubleshooting)
Knowledge sharer role: (Pro-active Care approach)
Technical guidance and support of other team members. Information sharing and competence transfer
Promote actively re-use of knowledge, mentor role in apprenticeship
Share knowledge via discussion forums and expert community activities
Product or Service Development related tasks such as Design for Services (DfS). Can have a role as Service Capability Transfer project (SCTp) manager.
Performs system level or complex case troubleshooting
Defines, tests and delivers resolutions and workarounds for complex cases
Transfers customer faults to Maintenance R&D independently, coaches TSC engineers for Maintenance R&D
In Lead TSC Engineer role manages and coordinates troubleshooting phase activities (eg in troubleshooting teams, involved engineers in TSCE role)
Provides the content for customer communications and direct customer discussions independently