Description
Job responsibilities:
ITIL based Incident/Problem/Change Management
Provide functional and technical support to customer in multi-shift mode
Develop an in-depth functional know-how and work flows of the application
Develop sound technical and architectural understanding of the application
Develop a customer centric approach and ability to multi-task
Log issues into call tracking system and monitor through to closure
Review and research of issues that arise.
Pro-active communication of the status of those issues with the clients
Work in close co-ordination with client, development and hosting support teams.
Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.
Participate in production problem analysis - provide specific, relevant production information to assist in troubleshooting the problem
Required Skills -Windows Server, .NET 4 framework, SQL Server, XML
Preferred skills: Web Services, ASP/C#, App Fabric, WF/WCF
Fluent written and spoken in English Business writing skills Analytical skills capable of quickly learning new skills and tools Problem Solving Skills Troubleshooting Capabilities