Customer Service Manager (m/f)

Job type:
on-site
Start:
07/14
Duration:
6 MM++
From:
Hays AG
Place:
Hesse
Date:
06/11/2014
Country:
flag_no Germany
project ID:
724650

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We are looking for a
Customer Service Manager (m/f)

Reference: 242380/9-en
Start: 07/14
Duration: 6 MM++
Place: in Hesse
Branch: Dienstleistungen

Your tasks:
  • Responding to queries relating to LSG products
  • Registration and classification of cases in a ticketing tool
  • Resolution of first level issues
  • Taking over of further issues step by step from the second level support


Your qualifications
  • Very good command of German, both oral and written
  • Good command of English
  • Strong customer and service orientation
  • Very good communication and team work skills
  • Willingness to work in international environment
  • Good knowledge of general software tools (no IT expertise required)
  • Analytical skills and structured way of working
  • SAP knowledge
  • Experience in customer service area in Business Process Outsourcing (BPO) / Service Support Center (SSC)



Skills:
- Sales engineer