Service Solution Designer- Converged Comms

SG  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Service Solution Designer- Converged Comms. role

Service Solution Designer required for a contract position in Singapore

In this role you will provide a step change in order to extend/complete strategic programmes proposition to deliver an end to end customer experience life cycle aligned with the company brand and industry best practises. Key focus will be to design, build, assure cost-to-serve standards and implement services operating models based on continuous improvement and right sourcing at worldwide level.

We are looking for you to work with internal and external suppliers; it is required to fully understand partner/customer services and relationships and map them to customer value strategies and develop appropriate service models.

Key accountabilities and decision ownership:

  • Responsible for planning, feasibility, design, timely transition to in-life of Enterprise Products service solutions/operating models driven by customer experience and cost -to-serve.

  • Delivery of Services requirements, including As Is and Gap Analysis models, cost and competitive analysis, in order to create an information baseline that supports the definition and rollout of competitive services solutions to fulfil requirements.

  • Cooperate with and coordinate different departments of the company at central and local level (eg customer and product lines of Marketing Dept., Commercial/Legal Dept., Product lines of Customer Service Dept., Support centre etc.) and get necessary support for the definition of service solution proposals.

  • Support the selection of suppliers to deliver shared & managed services: define requirements, select supplier, and participate in contract negotiation.

  • Being able to manage small to medium scale service delivery for centrally provided/supported enterprise products.

Core competencies, knowledge and experience:

  • Demonstrable experience on managing customer services or operational service organisation within the Telecoms

  • Proven knowledge of core Telecom operational processes & systems (sell, provide, assure, ITIL, eTOM)

  • Prepares and reviews business case including people, processes and technology costs.

  • Ability to develop services solution proposals that are customer focused on the following core dimensions: Operating model innovation, where business processes, organisation and systems are optimally aligned to the strategy of the company.  Business Performance Management: ability to use the data to improve decision making process. Right-Sourcing: right work with right people at the right places.

  • Appropriate knowledge of Customer Experience principles and  modelling

Must have technical/professional qualifications:

  • University degree, with preference on technology (engineering, telecommunications, computer science)

  • Large experience on managing major customer services or operational services organisation within Telecoms

  • Excellent knowledge and understanding of the telecommunications industry with strong focus on business services and applications delivery

  • Multi-national team leadership experience and proven ability to operate within a Matrix organisation.

  • Experience in consulting and/or services selling, account and customer relationship development, customer intelligence and competitive analysis.

  • Degree of knowledge of processes design and process improvement techniques.

Start date
n.a
Duration
3 months
From
SLR Consultants
Published at
13.06.2014
Project ID:
725603
Contract type
Freelance
To apply to this project you must log in.
Register