Description
About the client
Our client requires an IT Service Desk support person for short term contract - 4 days a week. You must be able to start in a short notice.
Your role
- You will manage first level telephone for all IT issues and queries from internal customers
- You will be adhering to set service level agreements defined for the helpdesk team which covers the IT incidents and service requests.
- You will provide accurate solutions to your customers using appropriate information
- At certain level, you will assign L2 and L3 faults to field staff and escalate complex incidents to specific teams
Required
- Experience on Windows operating system (Windows 8)
- Basic understanding of networking and Active Directory
- Excellent communication skills and email etiquettes
- Customer focussed approach and a lot of patience to manage customer queries
- Good analytical skills to understand the root cause of the problem
What's on Offer?
- You will get an excellent 2 weeks training on service desk
- Work on a fast paced IT service desk role
- A lot of shadowing and walk through of the systems
- You can apply your theoretical knowledge on practical applications
We will be interviewing candidates next week and evaluate the best candidates who can qualify for this position. You must have Australian working rights to apply for this role and also reside in Perth.