Description
We are looking for an experienced Service Manager/Service Delivery Manager to work with a service provider and customer; to do some analysis of an existing contract and to bring this together into a quantifiable service catalogue, as well as to put together and SLA agreement
This is for an initial 3 month contract, with potential for extensions.
The successful candidate will need
*Demonstrable experience reviewing and setting up ICT service catalogues
*Outstanding stakeholder management and liaison experience
*Creation and implementation of SLA's (Service Level Agreements)
*Experience creating processes, procedures and Policies
*Excellent understanding of ITIL processes
*Contracts knowledge/experience
*Commercially aware
A Service Manager with a Technical/ICT background would be ideal to be able to credibly liaise with IT and to establish realistic SLA's and an appropriate service catalogue
Please apply online for immediate consideration. This role is to start quickly, with interviews next week.
Please call Sally with any queries.
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Badenoch & Clark is acting as an Employment Business in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User.