Complaint Handling Manager 100 % Switzerland

Biel  ‐ Onsite
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Keywords

Description

Tasks
  • Ensure the documentation and their traceability
  • Ensure the customer care after detecting and classifying the messages
  • The introduction of measures for the rapid transmission of a competent and technically well-founded statement
  • Introduction of correction
  • Prevention measures in cooperation with Quality
  • Junction to Legal regarding reporting of cases of damage and also with the RM Foundation regarding requested services
  • Create the analysis / statistics and reports demonstrating the resulting improvement potential
  • Information point for all inquiries regarding market reports by PDC


Requirements
  • Proven work experience in a quality position within the medical device industry (min 3 years)
  • In-depth knowledge of the medical device legislation / Vigilance


Languages
  • English must
  • German NTH


If you are interested in this role, do not hesitate to send your CV in Word to
Start date
07/2014
Duration
6 Months
From
Real Staffing
Published at
20.06.2014
Project ID:
728918
Contract type
Freelance
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