Description
Service and Operational MI Strategy
Our client, a Financial Services organisation, has a requirement for a Service and Operational MI Strategy to develop an MI strategy/framework for implementation across the IT Service Management and Control function.
Essential Experience
- Experience in the design, development and execution of a service/operational MI strategy relating to operational incident, problem or change
- Experience in service/operational reporting MI generation tailored for specific audiences
- Experienced in service/operational incident and problem management within a large enterprise environment
- In depth knowledge of service/performance reporting with specific focus on customer/colleague impact metrics (end to end service availability)
- Experience in embedding a service/operational analysis framework into existing operational teams with a focus on operational performance improvement, setting criteria to drive change and assist in understanding service performance/improvement
Financial Services experience is a pre-requisite, along with excellent stakeholder management and strong communication skills.
Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 2 working days, please assume that you have not been successful on this occasion.
Campion Willcocks is an equal opportunities employer. Services advertised by Campion Willcocks are those of an employment business.