Description
Service Desk Team Leader, IT Infrastructure support, ERP, ITIL, MCSE / CCNA, VLAN's, Hardware.Service Desk Team Leader required for Cambridge.
PURPOSE OF THE JOB:
As part of the IT Service side of our client, the main responsibilities of this role are to provide IT Infrastructure support and a service desk environment to our client who are based in the Cambridge office and its satellite offices.
KEY ACCOUNTABILITIES:
Administrating and supporting the infrastructure systems for a user base of 300 based in Cambridge, Denmark and France.
Supervising the IT Service Desk in the Cambridge office.
Supervising 1st to 3rd line Infrastructure engineers based in Cambridge office.
Installation and configuration of new equipment.
Moves, additions and changes of IT equipment.
Creating and maintaining accurate documentation.
Updating the Service Desk system.
Enforcement of IP protection and security measures.
Understanding of ITIL methodology.
Knowledge of ERP systems.
DIMENSIONS:
Number of users in the region of 300.
EDUCATION:
Degree (BSC Hons) or equivalent & relevant experience in a similar role.
SKILLS AND ATTRIBUTES:
Professional qualification such as MCSE or CCNA.
Team leadership and motivation skills.
Excellent customer service skills.
Well-spoken and presented.
Methodical and accurate working practices.
Able to operate without direct supervision.
Reporting and Document writing skills.
EXPERIENCE:
Minimum 4 years of Infrastructure support experience incorporating hardware and VLANs as an administrator.
Minimum 2 years of team leadership experience with direct reports.
HOURS OF WORK:
37.5 hour week. Some weekend and evening work may be required for emergencies and projects. Some travel may be required.
BENEFITS
Bonus - 15% maximum based on employee performance against agreed objectives.
23 days annual leave rising to 25 days.
Defined contribution pension (Employee contribution 4%, Employer contribution 8.5%)
Subsidised Lunch Allowance.
Gym Allowance (£35 per month)
Company Sick Pay.
Permanent Health Insurance (in case of long term sickness)