EU Head Of Operations

Description

Delivering Results

Gains commitment by setting clear objectives and performance standards. Adds value by focussing on the critical, high value-add initiatives, balancing the need for short-term delivery with investment for longer-term goals.

Effective Communication

Delivers convincing presentations (to customers and internally including training and knowledge transfer). Encourages expression of ideas and opinions. Highly professional, articulate and persuasive in delivering key messages, drawing out any points of concern from the customer and dealing with these

Judgement and Decision Making

Knows what information is required and who to involve ensuring that decisions are made in the context of the overall business. Manages complexity and uses sound judgement in evaluating and decision making, applying a broad knowledge and experience

Building Effective Partnerships

Proactively identifies key stakeholders and invests in building relationships, sharing knowledge, resources and contacts with other parts of the business to enable others achieve results

Personal Conduct and Adaptability

Positive outlook and confidence. Cultural awareness and able to operate at all levels with own and customers organisation. Encourages customers, operations and project managers to talk freely in determining their supply chain problems

Building Organisational Capability

Develops internal teams based upon talent and diversity. Networks well and encourages involvement. Help the operational teams see customer requirement and invest for future success. Able to interact with commercial organisations (suppliers, partners, joint ventures) to improve capability with end result of sales growth and improved customer retention. Provides coaching and support to sector team members recognising and rewarding achievement

• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Knowledge of the pharmaceutical and logistics industries with experience in a specialty environment i.e. Clinical Trials knowledge desirable (ICH GMP)
• Strong software & computer skills inc. Microsoft Office (Excel, PowerPoint and Word)
• 4 years (general logistics)
• 1-2 years (clinical trials, ideally with project management experience)
• Of graduate calibre, broad range of operational experience (ideally experience of a manufacturing environment)