Service Desk Agent (m/f)

Description

• You are responsible to record all the clients' needs, analyze incidents and requests and help finding solutions (phone and written correspondence)
• You are the interface between the customer and the internal and external business units
• You manage escalations, coordinate and manage the solving of incidents and service requests
• You support hardware (Desktop, Laptop, Notebook, Blackberry) and support operating systems (Windows and Apple)
• You are responsible for the support for Microsoft supported applications (MS Office, Internet Explorer, Media Player)
• you are responsible for the support for other Applications (Adobe Reader, WinZip, McAfee and Symantec Antivirus Software)

• You have a certificate of proficiency (computer scientist or computer technician) or a professional certificate in business computer science
• You have professional experience in the IT environment and a proof of expertise in the support of Active Directory, Microsoft Windows operating systems and Microsoft Office products
• You have experience in IT support and IT service management
• You are fluent in German, French and English correspondence
• You have excellent verbal communication skills and a strong sense of service
• You like to work in a team, to take responsibility and to constantly evolve