Systems Administrator Web

Illinois  ‐ Onsite
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Keywords

Description

The Open Systems team is part of the 24x7 Operations Organization and is responsible for high systems availability across the enterprise. Will be responsible for Level 2 support, trouble-shooting, root cause analysis, trending, performance analysis and resolution in the area of Windows, Citrix, File, Print VMWare and Web technology. This position is for second shift, possibly third shift with some requirements for weekend and holiday coverage.

SKILLS:

Must have top technical ability, capable of conflict resolution, identifying alternatives, and providing solutions, while driving incidents to resolution.
  • Must have exceptional problem and analytical solving skills.
  • Must communicate effectively with all levels of personnel (written and verbal).
  • Must have excellent documentation skills.
  • Must have superior interpersonal skills to be able to work with large groups of technical and non-technical staff on complex and highly technical incidents
  • Experience in process improvement methods, procedures, metrics development, documentation and reporting.
  • Consistently contributes knowledge and content to the support organization.
  • Must collaborate with peers, cross-functional teams, team leaders, engineering and implementation to achieve end-to end products and process quality.
  • Effectively influences others by guiding and mentoring lower-level technical staff.
  • Experience as technical expert in one or more of the following systems with proficiency in at least two of the following technologies: Windows, VMWare, Citrix, Web environments and File/Print. Knowledge of Windows File and NTFS required.
  • Must demonstrate knowledge across infrastructure disciplines and technologies and have a broad understanding of IT standards and methodologies. This position requires overall understanding of monitoring and backup/recovery technologies. Must have disaster recovery experience in a Windows environment.
  • Experience working in a FDA regulated environment is preferred
  • Must be familiar with incident and change management requirements and practice.
Start date
n.a
From
Synectics
Published at
30.06.2014
Project ID:
734182
Contract type
Freelance
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