Support Specialist - Level 2 - Service Orientated Architecture

Australian Capital Territory  ‐ Onsite
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Keywords

Description

Service Orientated Architecture (SOA) Level 2 Support Technical Team Member to:-

  • Monitoring of the supported systems and proactively respond to issues.
  • Daily system health checks
  • Monthly after hours health checks and coordination of regression testing post critical security patching
  • Engaging with end users to assist in their incident resolution.
  • Work with other system/application owners to assist with resolving issues related to their use of the supported systems
  • Assisting capability projects with their documentation and deploys into the SOA environments
  • Identification and proposing of improvements to supported systems
  • Attendance at meetings and workshops as required
  • Onboarding of new service consumers
  • Identity management for users of the supported systems
  • Deployments and verification testing of new capability/services onto the SOA backbone
  • Attendance at technical forums where they apply to the supported systems
  • Input into project documentation at the architecture and solution overview level.
  • PKI - monitoring, creating updating certificates. Troubleshooting issues
  • Write/update technical documentation on support tools, processes, troubleshooting guides, environment support, improvements, tips, service desk Knowledge Articles
  • Root Cause Analysis of high impact issues.
  • Configuration changes to IBM products (MQ, WAS, LDAP, TIM/TAM, TFIM) and Solaris/RHEL Servers
  • Develop bespoke scripts, applications, and automated scheduled tasks to aid operational efficiency
  • Knowledge transfer and transition to sustainment assistance for new capabilities
  • Input to project design

After hours deployments into production environments.

Duties/Task Description - the deliverables/results the contractor will be expected to achieve:

Able to be part of an on-call team rotation for 24x7 support

Skills (at least 50%):-

  • IBM Tivoli Access Manager (TAM) Runtime
  • TAM WebSEAL
  • TAM Policy Server
  • IBM WebSphere MQ (WMQ)
  • IBM Tivoli Identity Manager (TIM) Runtime
  • IBM WebSphere Message Broker (WMB)
  • IBM Tivoli Directory Integrator (TDI)
  • IBM WebSphere Application Server (WAS)
  • IBM DataPower
  • IBM Defence Operations Platform (DOP)
  • Red Hat Linux

Reference: KM31000

Australian citizens may only be considered for this role, NV1 + or ability to secure NV2 clearance is a requirement of this role.

Initial 3 month engagement with opportunity for longer.

Start date
ASAP
Duration
3 m++
(extension possible)
From
Candle (Canberra)
Published at
05.07.2014
Project ID:
737468
Contract type
Freelance
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