Description
Our Pharmaceutical client require a Product Specialist to work within their regulatory domain, supporting applications and services critical to the success of R&D, through service delivery and/or application support and change.
The contract will be 6 months initially, with an expectation to extend.
Key Accountabilities:
- Use differentiated knowledge of Products and/or technologies to deliver a responsive service to R&D in support of a specific expert services or enhanced applications, underpinning the role of Product Managers
- Provides input to improve the quality of the service and may carry out changes to the service under their direction
- Work effectively with suppliers in service delivery for R&D systems
- Participate in change projects to act as a Subject Matter Expert, deliver application or service changes, or support roll-outs
- Participate in system testing in conjunction with Quality Specialist
Provide differentiated user support which includes one or all of:
- answering how to questions
- problem analysis and documented resolution
- software documentation
- security management
- database maintenance
- specialised training not handled by 3rd party support organisations or key users
Skills and Experience Required:
- Knowledge of how regulatory dossiers have to be submitted to authorities
- Experience working with regulatory applications and stakeholders
- Experience working with third party suppliers to resolve issues with clinical or regulatory systems
- Good working knowledge of one or more existing Products in R&D and a deep knowledge and technical skills in one or more technologies, differentiated applications or services.
- A grasp of the culture and working practices of both IS and R&D stakeholders and an understanding of the value R&D gain from the using Information Technology Critical experience
- Previous direct experience in a customer focused service or application development and delivery role (or can show understanding of the needs and demands of such a role).
If you feel your CV demonstrates the skills and experience required for this role, then please apply now for immediate consideration!
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