SAP Operational Service Manager

Brussel  ‐ Onsite
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Keywords

Description

Overall Responsibilities

  • Operational service management of the different SAP landscapes and related Middleware applications. Ensure best in class maintenance services are provided to deployed solutions and functionalities, guaranteeing their continuous availability, reliability and efficiency.

  • SAP operational Application Lifecycle Manager (ALM). Ensure the SAP landscapes and associated interfaced systems are managed according to agreed governance, support procedures and architecture standards.

  • Manage the current SAP ALM supporting solutions while contributing to the SAP Solution Manager and ALM process change implementation project. Become the internal SAP Solution Manager expert and service manager reference.

Main Activities

Operational application service management

  • Drive external providers, ensuring maintenance services are delivered in quality, according to agreed service levels and governance.

  • Follow up overall incidents, unavailability, performance problems, system dumps affecting SAP. Manage service request backlog. Communicate accordingly.

  • Lead SAP technical forum, supervising SAP infrastructure and administration (SAP Basis) services. Ensure performance and continual availability of the landscapes.

  • As operational owner of the SAP service model, ensure it remains efficient and used as designed.

  • Promote best practice and recommend/implement continuous service improvement initiatives to increase application performance, service quality and efficiency.

Operational Application Lifecycle management

  • Manage and communicate SAP operational roadmap, integrating project deployments and maintenance activities.

    • Plan and supervise technical maintenance activities (refresh, upgrade, patching, SAP GUI).

    • Plan and coordinate SAP functional release. Supervise enhancement activities accordingly.

  • Deployment management:

    • assist project in regards to landscape/SAP admin requirements and cutover preparation

    • control project/development onboarding to business as usual activities

  • Define and maintain documentation standard. Ensure respective documentation quality.

  • Change management: secure changes are managed according to agreed governance. Assess, approve and follow up change where relevant.

  • Quality management: define and maintain ABAB and SAP Basis maintenance guidelines and control they are correctly in use

SAP Application Lifecycle Management solutions

  • Service manager, subject matter expert and design authority reference for SAP ALM supporting solutions (Solution Manager) and processes.

    • Acquire and maintain full knowledge of Yara related ALM solutions/processes.

    • Stay up to date with the industry trend.

    • Ensure relevant related communication and training services

    • Ensure further development of the ALM solutions, including requirement analysis, solution design and prototyping, development reception, testing and handover to business.

Education

    • Degree, preferably Master (minimum Bachelor), within Business Administration/Engineering/Computer Science with minimum 10 years relevant professional experience. Long relevant experience may compensate for lack of formal education.

Skills

    • Minimum 4 Years general experience in SAP ALM and service management with specialization in one or several of the next SAP areas: SAP Solution Manager, ASAP8, ABAB, SAP Basis. SAP Certification is a plus.
    • Additional expertise in other SAP components will be highly appreciated.
    • Proven ability to assess requirements, develop solution alternatives, produce design documents and implement/test approved design.
    • Proven track record of IT technical and functional operations and service delivery within an outsourced environment.
    • Proven ability to lead change and continuous service improvement
    • Experience in project management.
    • Strong analytical skills combined with good level of communication and training skills.
    • Experience in ITIL processes, IT financial management and contract management.
    • Ability to work independently, defining targets and prioritizing tasks in a demanding environment.
    • Driven for results, action oriented
    • Structured, customer service minded, team-player, proactive and highly committed
    • English (fluent written and spoken). Other European languages are a plus

Others

    • Comfortable in working in a multi-cultural, multi-language environment
    • Full time equivalent function
    • Working Location: Brussels Office
    • Request some travel mobility
Start date
1/9/2014
Duration
6 months
From
TALENT - IT
Published at
05.07.2014
Project ID:
737521
Contract type
Freelance
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