Description
EDUCATION and/or EXPERIENCE:
- Relevant experience may be substituted.
- 2-4 years of performing maintenance, monitoring, or configuration work in a 7x24x365 technical operations environment is desired.
- Must be able to effectively communicate complex concepts and follow procedural direction.
- Minimum of 1 years recent experience in NOC management
Responsibilities:
- Monitoring external alarms/power alarms on OSS for 2G/3G RBSs and BSCs.
- Monitor High Temp for 3G RBSs and open TT's (if not received by an external alarm from 2G site) against the not acceptable temp (LOW/HIGH) using special scripts.
- Opening ticket as long as power alarm/External Alarms issue then refers it to concern group.
- Dispatching the trouble tickets through RTTS software and referring to concern group.
- Regularly in contact with the field technicians for clearing the alarms and following up with them.
- Handle PMR (Preventive Maintenance Routine) daily with power contractor technicians.
- Make a daily report for all trouble ticket outages and alarm problems.
- Submitted to the respective managers.
- Provided the latest update time to time for what is the status of the site.
- Check the power alarm auditing report every Tuesday and open TTs for any alarms didn't have TTs.
- Detecting and managing the repeated faults in the network, opening the resolution TT's