Field Services Engineer/Field Services/Support/Desktop Support/1st Lin

Antwerpen  ‐ Onsite
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Keywords

Description

Field Services Engineer/Field Services/Support/Desktop Support/1st Line Support

Key Skills: Service desk, Helpdesk, Remote Support, Troubleshooting, Computer Hardware, Operating Systems, Desktop applications & computer networks, BMC Remedy, ITSM, ITIL  

My client, a large global consultancy is looking for a Field Services Engineer for a 5 months freelance contract opportunity based in Mechelen, Belgium.

To be successful with your application you will need to be able to demonstrate experience of the following:

  • Overall knowledge of Operating system usage and troubleshooting which would include all different versions of windows and common Office software packages such as MS Office, MS Visio, MS Project and other common office productivity packages.
  • Technical Service Desk Call taking experience
  • Experience in using BMC Remedy ITSM Knowledge management module
  • Troubleshooting Knowledge of Computer Hardware, Operating Systems, Desktop applications & computer networks 
  • Awareness of ITIL processes
  • Hands on experience in Knowledge management system maintenance
  • Must be available weekends and for shifts outside normal business hours 
  • Excellent Communication/interpersonal skills

Key responsibilities:  

  • Providing remote troubleshooting services to end users
  • Provides Tier I telephone, Chat and Email support to end users
  • Performs basic and routine Call Center tasks by monitoring Service Desk phone queue and call groups
  • Participating in maintenance of knowledge base to aid in assessing and diagnosing hardware/software problems.
  • Answer basic questions about installation, operation, configuration, customization, and usage of assigned products
  • Escalates complex problems to higher level of expertise within organization
  • Update knowledge base with the resolutions as required and discussed in Post Outage Reviews

If this opportunity sound of interest please send your CV or alternatively call for more details. 

Start date
Immediate
Duration
5 months +
(extension possible)
From
Next Ventures Ltd
Published at
11.07.2014
Project ID:
740302
Contract type
Freelance
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