Description
DescriptionYou will actively participate and lead Medical Information Initiatives with the goal of improving team efficiency to deliver quality customer service. You may also be required to support cross-functional initiative to advance departmental goals and missions.
The management of the in house and vendor out sourced MI operation.
Provide expertise to the front line while facilitating timely, accurate responses to customers in EMEA.
Forged strong relationships with external vendor management and internal stakeholders to aid understanding of role of MCI.
Lead quarterly vendor site visits with specific objectives tailored to the business requirement.
Communicate best practise to the front line and resolution on issues to MI teams to ensure high level customer focus.
Ensure compliance in MI activities and processes.
Participate in audits and inspections by preparing case assessments, documentation and reports.
Managed the communication, investigation and resolution of issues relating to business critical issues within MI and the front line.
Review contact centres' metrics to ensure efficient use of resource in line with the contract.
Provide metrics to executive on MI activities.
Requirements
An MSc or BSc in a Science or Health Related field
Exposure or experience in applying the ABPI code of Practice