Description
We are currently hiring for IT Technician/Service Desk - Team Leader role at Gothenburg,Sweden for one of our very reputed client.
Job Title:
IT Technician/Service Desk/Desktop Support - Team LeaderLocation: Gothenburg, Sweden
Job Type: Contract
Language: English with any of the given languages: German Swedish Dutch French
Certifications (Mandatory)
ITIL Foundation, CCNA, MCP
Certifications (Optional)
MCP, MCSA, MCSE, CCNP
Technical Skill Set:
Voice Call Handling: Good knowledge of handing voice calls.
Email Communication: Good email writing skills.
Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
Exchange: Knowledge on functioning and configuration of Microsoft Exchange client.
AD: Knowledge on - Active Directory, Proxy, DNS, Group Policy.
Network: Knowledge on - LAN setup, basic routing and switching, passive networking.
Desktop Security:
Knowledge on - Antivirus deployment and update, patch management, monitoring and reporting.
Desktop, Laptop, Handheld devices:
Knowledge on - build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
Printers: Hands on experience on managing printers (Local & Network printers).
Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools.
ITIL: Knowledge of ITIL processes and procedures.
Soft Skills:
Excellent in verbal, written communication, presentation skills
Problem solving abilities.
Can perform under stressful and stringent timelines with minimal help with ownership
Take ownership to manage deliverables across multiple internal and external projects on a global basis without any help from peers & seniors.
Take ownership to manage multiple assignments simultaneously without any/minimal guidance or help from seniors or peers team members.
Responsibility:
Playing the role of a mentor and Team Leader
Should be able to deputize the role and responsibility of Assistant Manager if required
Manage the designated Service desk, NOC or Remote support activities
Record incident resolutions in the Help Desk tool based on
About the Employer
The employer is a multi billion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.
This is a very urgent role. Apply NOW with your updated resume in Word format. All selected profiles will be contacted within 1 day of application receipt.