Customer Service Coordinator

Lausanne  ‐ Onsite
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Keywords

Description

SUMMARY

The Customer Service Coordinator EIMEA will be responsible for managing and coordinating EIMEA Customers questions and requests, from start to closure.

RESPONSIBILITIES
  • Taking phone calls in multi-language
  • Managing emails from EIMEA Customers
  • Opening Service Orders (tickets) to track the issue/question/complaint from EIMEA Customers
  • Dispatching or escalating the issue/question/complaint to the appropriate person/group/department and follow up until final closure/resolution
  • Ordering Spare Parts for EIMEA Distributors and tracking the parts logistic, until arrival on site.
  • Completing Service Orders (tickets) in the ERP system (FSA/AX)


REQUIRED QUALIFICATIONS
  • Fluent in English and German; any additional language is a plus
  • Experience within an international environment preferred
  • Excellent verbal and written communication skills
  • Customer Service oriented person, can work under pressure and in stressful situations
  • Organized and team work person. Takes initiative in order to set processes and improve Customer Service
  • Good computer skills including the use of standard office softwares, email applications and ERP
  • Experience in a Call Center or Customer Support role is a plus
  • Logistics Functions, Third Party Logistics or Shipping Process experience is a plus
  • Public Holidays and on-call coverage might be required at times

You can contact me directly at or call me at
Start date
08/2014
From
Real Staffing
Published at
22.07.2014
Project ID:
745355
Contract type
Freelance
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