Description
A Support analyst contract role has arisen within a leading bank in the Poole area. This role is looking to last 6 month and is looking to hire as soon as possible. The role entails working in a small user support team based inPoole to provide effective 1st and 2nd line administrative and incident support for the OPUS system to a global user base across the bank. The candidate will be required to have strong administrative and customer service skills, preferably with business analysis experience.Mains responsibilities of role:
* Carry out the execution and resolution of all user queries, user set ups and system changes and maintenance, to meet agreed service levels
* Develop strong interaction with the business, Operational Risk and IT teams to provide continued system support and partnership
* Liaise with key business users to understand their requests and action appropriately in a timely manner
* Investigate complex incidents, referring incidents to a technical team and working with that team as appropriate to ensure that such queries are fully answered and that root causes are established to maintain an effective incident management process.
* Carry out and ensure that all business support processes, including hierarchy maintenance, business entity approval limits change & op risk data uploads are completed to timescales agreed with the business
* Carry out system maintenance such as a monthly currency rate upload on OPUS, ensuring the correct source and perform sensibility checks
* Monitor OPUS Workflow and other overnight processes taking appropriate action as necessary
* Communicate with users, Operational Risk teams and IT in relation to the OPUS system issues/changes/developments
* Maintain system training and support documentation
* Ensure that all work is carried out both accurately and completely
* Identify trends in the queries received by the team, and use these to drive new initiatives to increase efficiency and effectiveness
If you feel that this role is well suited to you please do not hesistate to get in touch.