Description
Senior Payroll Administrator, Payroll Manager, SAP, Birmingham
Our client a Global Outsourcing company requires a Payroll Manager for an initial 6 month contract based in Birmingham. The role is to work on a client site managing monthly and weekly payroll for 8000 employees. The role will involve leading a Payroll Team of x5 with x3 of the team based in Kingston, Surrey and x2 based in Birmingham.
Skills required:
Previous experience of managing the Payroll Process for 3000+ employees.
Experience of customer handling skills (by telephone, face to face and written contact).
Sound Payroll knowledge and experience.
SAP Payroll knowledge.
Desirable
IPPM Foundation/Practitioner (or working towards this qualification)
Experience in an Outsourcing environment
ResourceLink experience
Customer and business focus
High attention to detail
Ability to work under pressure and meet challenging deadlines
Takes personal responsibility for delivering results
Team Player
Responsibilities of the role:
- To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
- Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
- Records customer issues and complaints to instigate corrective action.
- Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
- Provides information as requested by customers in terms of their contracts.
- Liaises with customer regarding disruptions to service levels and implement corrective action.
- Understands the customer SLA.
- Attends customer meeting's and Service Reviews as and when required