Service Delivery Performance Analyst

England  ‐ Onsite
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Description

Job Title: Service Delivery Performance Analyst
Job Type: Contract
Contract Length: 3 Months Rolling Contract (12 months +)
Location: London
Contract Daily Rate: Up to £400 per day

Our client, one of the world's foremost defence companies, is looking for an experienced Service Delivery Performance Analyst to join their core team based in Central London for a long term contract.

The Service Delivery Performance Management function will ensure that the Legacy Co-assurance (the assurance of service delivery by existing Suppliers whilst SIAM and Tower environments develop through design, transition and into operational phases), the Performance Analyst will be responsible for the production of all reports and surveys relating to Performance Management. These reports will be used within the Legacy Co-assurance, SIAM and Tower environment as well as for formal presentation to the Customer.

Required Skills: • Excellent, demonstrable Service Level/Performance Management reporting background preferably within a major government department. • Experience of working with third party suppliers/Towers particularly relating to Performance Management • Strong numeracy skills and abilities in order to analyse and present data in a clear manner • Able to provide examples of collaborative working skills gained from working in a multi-vendor environment • Able to demonstrate capability to work to challenging deadlines. • Personable but strong character. Able to influence and command respect from 3rd party suppliers. • Strong oral and written communication skills. • Demonstrated ability to remain flexible and adaptable, and react well when working under pressure. • Hold or be prepared to undertake security clearance. Any job offer shall be contingent upon securing and maintenance of security clearance. • The ability to work with customer staff at a senior level, to build strong relationships at this level and to be a credible company representative.
Desired Skills: • Knowledge of ITIL service management principles equivalent to ITIL Foundation certification • Experience of data analysis and reporting on Performance Management, Service Level Agreements and Key Performance Indicators. • Working knowledge of PRINCE2 • Degree level or equivalent with significant Mathematics/Statistics content • Experience of working with large Government Departments • Security Clearance (must be prepared to go through clearance)

If you are free for this contract and can travel to London on a daily basis then please send us your CV today and we will get right back to you!
Start date
As soon as possible
From
Aimhire Recruitment
Published at
24.07.2014
Project ID:
747200
Contract type
Freelance
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