Description
Client Solutions Manager required to join a large social media organisation based in London
Must haves for this position are:
1. Client Service Experience
2. Passion for social media and its applications in business
3. Candidate must be at intermediate to advance level
4. Agency experience is a plus
Duties
My client is seeking an experienced Client Solutions Manager to join our Global Marketing Solutions UK team. The Client Solutions Manager for the Global Marketing Solutions UK team will have an outstanding opportunity to build partnerships, provide leadership and business insight, and deliver on strategic initiatives to some of the UK market's largest advertisers and agencies. With proven understanding of both online and traditional media, this role is responsible for working with Agency Partners to develop industry-specific marketing relationships and drive revenue by negotiating and optimizing complex opportunities. The Client Solutions Manager will own and manage an exciting portfolio of clients & revenue focusing on driving revenue growth, client education & satisfaction. Success in this position requires a passion for the power of social media for business, strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment. This position is based in the London office.
Responsibilities
- Grow revenue and track retention of managed accounts and agencies
- Work closely with Agency Partner/s to drive critical advertising initiatives through to delivery on shared accounts
- Drive strategic marketing conversations with UK agencies, brand and direct-response focused marketers and support clients on implementation of new solutions
- Collaborate with cross-functional teams to scope out business opportunities and to deliver results (ie facilitating plans recommendations from such teams as product, marketing and customer solutions through to implementation)
- Helping to drive team strategy, continuous improvement & knowledge sharing initiatives
- Identify trends to enhance the customer support process and improve team efficiency
- Set and maintain goals with clients and sellers for all advertising objectives (brand, audience and performance)
- Optimize campaigns to meet client objectives
- Operate as the lead point of contact for any & all matters specific to your clients, including escalation and troubleshooting to resolve client issues
- Gather client feedback to enhance ad products and the customer experience
- Experience working directly with top-tier agencies (advertising/digital/media) and/or advertisers is preferable
- Passionate about the power of social media for business
- Exceptional client management, communication and presentation skills (both written & verbal) at all levels of an organization and/or at external speaker events
- Established relationships with key customers in Retail, CPG, Technology & Telecommunications, Travel, Local, Entertainment industries and/or media agencies in the UK is a plus
- Track record in delivering on revenue targets and formulating account strategies to achieve same
- Strong team working skills, ability to adapt to fast-paced, international work environment with a passion for making an impact
- High level of comfort presenting key client issues in an effort to be the customer advocate within the business
- Identify and leverage trends within industry of expertise/focus
- Strong critical thinking, analytical skills with an entrepreneurial mindset preferred
- The role may involve occasional travel to our EMEA HQ in Dublin
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- BA or BS degree or equivalent experience