Description
Commercial Manager required to work with financial services client based in London.
The Commercial Manager(s) will join a team with accountability for end to end commercial oversight for provision of transitional services by this Retail Bank to divested financial entities. The role of the Commercial Manager is to support optimisation of the overall commercial position and manage resolution of disputes and claims.
Role
Commercial management of IT and Operational service contracts provided on a transitional basis to divested financial entities
Review and approval of client change project work orders
Analysis and approval of service credit payments
Recording, analysis and management of formal dispute resolution (run and change)
Analysis and resolution of liability claims
Demand forecast review and management
Management of periodic service charging reviews
Development of commercial propositions.
Skills required:
Excellent collaborative skills with ability to influence and work with diverse stakeholders in a Matrix environment
Significant role in major outsourcing contracts as a part of provider or client team
Practical deployment of complex contracts for IT and business services
Demonstrable experience of managing client claims and resolving disputes
Practical experience of commercial financial management
Experience of solving process problems across a complex organisation
Able to convert uncertainty and ambiguity into a clarity and appropriate action
Coordination and persuasion skills
Excellent organisation and time management
Excellent oral and written communication