Description
VCNO SOC Problem Manager
One our client which is one of the big IT consulting Organisation has an urgent contract opportunity for VCNO SOC Problem Manager
Role
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Minimum years of experience - 10 to 12 years
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To ensure co-ordinated investigations and analysis are progressed through to completion against a full range of incident types across TS&O incidents.
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To facilitate identification of underlying root causes, ensure corrective actions and eradication measures are identified and implemented to minimise the risk of future impact on our customers and services.
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To manage and drive support team engagement across multiple functions to deliver against action plans and investigations, ensuring known errors are identified and future disruptions are minimised in accordance with agreed service levels and KPI's.
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To build, maintain and utilise relationships and business processes between other OpCo and Problem Management functions.
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To build and deliver effective communications, demonstrating strong knowledge of the English language to key stakeholder audiences.
- Conduct analysis on incident data to identify new and repeating problem areas. To support the strategic priorities across VCNO Service Operations Centre, TS&O and in accordance to our Vision, Strategy & Execution
Skills:
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Chair and facilitate post incident review meetings
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Post incident executive summaries
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Review of Incident Reports
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Customer reports
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Management reports
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Incident/Problem trend analysis reports
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Support team co-ordination
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Documented corrective actions, workarounds, & eradication plans.
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Management, drive and co-ordination of corrective actions, workarounds, & eradication plans.
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Management of new and existing Problem investigation tickets (PBI)
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KPI's
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Problem audit trails
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Closed Problem cases
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Repeating Incident Engagement
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Repeating Incident Engagement
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Root Cause & Post Incident Reviews
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Process, Measurement, and Improvement
Location: Bucharest, Romania
Rates - competitive rates
Contract Duration: 6 months Rolling
If interested, please share your updated CV with contact details to Pooja Rajpal at GIOS