Entry level IT admin

Job type:
12 months
Hays Talent Solutions
flag_no United Kingdom
project ID:

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My client, a recognised and reputable telecommunications provider, is currently looking to take on some bright, talent to help with some technical resource changes. Based in Birmingham for a 12-month contract,you will be responsible for taking incoming calls and recording data on PDA devices.

Full training is to be provided and you will be buddying up with an experienced member of the team to understand the processes and be fully involved to understand the requirements to gradually working into the role.

Your primary duties will be based around;
Handling technician PDA calls in a professional manner following full diagnostics.
Logging ALL calls to ensure tracking and to help identify any trends.
Following ALL PDA processes (returns, lost/stolen etc.).
Asset tracking of all PDA's and PDA accessories
Liaising with command centre and IT. helpdesk to communicate any known issues.

You will ideally be able to learn quickly and have the ability to problem solve.
Good communication skills will be a must and show your willingness to work under pressure and take ownership.

Please contact Ranjit Singh if you are interested to discuss further.

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