Operations Analyst - Digital Operations

Georgia  ‐ Onsite
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Keywords

Description

Responsibilities:
Interface with team members from all functional disciplines as well as senior management in order to document business requirements for all new product development and system enhancements.
Ensure to create and maintain process maps via Visio for all order flows to optimize Internet product fulfillment functions.
Work with cross functional team member to make sure projects are prioritized and handled in a timely manner.
Assist with looking at process/system transparency options to increase order flow-through and/or reduce the time required from entering the order to final fulfillment.
Optimize reports to better present the information depending upon the audience.
Work with analysts in other internal departments to understand the impact of new products and services in order to document new processes and procedures.
Work with our IT partners to ensure problems are resolved as quickly as possible.

SKILLS:

Qualifications:
Minimum of 3 years' experience in a Business Analyst, Program Manager, or Project Management role.
Requires strong language and communication skills.
Excellent analysis and interviewing skills.
Excellent problem-solving and analytical skills and impeccable business judgment; professional distinction in thought leadership and innovation.
Solid communication and interpersonal skills; ability to be personable yet persistent.
Familiarity with IT process and project life cycles.
Demonstrated experience in delivering presentations, business and operational process analysis, reporting and project coordination.
Ability to interface effectively with team members from all functional disciplines as well as senior management.
Demonstrated organizational skills, ability to juggle multiple projects across different departments.
Ability to exercise judgment, diplomacy and cooperative demeanor while adhering to process and schedule constraints.
Prefer experience with Salesforce.com.
Proficient with business software and tools related to the discipline (MS Office Suite, MS Project, and Visio).
Preferred experience with technical writing
Preferred experience with local online advertising.
Preferred experience with Lean process improvement methodologies.
Potential Occasional business travel.

Education:
Minimum educational requirement: BA/BS
MBA preferred.
Start date
n.a
From
Synectics
Published at
12.08.2014
Project ID:
756969
Contract type
Freelance
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