Description
OSS Support Engineer- MOBILE TELECOMS
I have an opportunity for an experienced OSS Support Engineer within mobile telcoms on a contract basis based in Boulogne-Billancourt (Just outside of Paris) for a leading telecoms provider.
As the OSS Support Engineer your responsibilities will include;
- Provide Level 2 OSS Support to customers.
- Manage the problem report until resolution following the customer process and according to SLA's.
- Execute investigation and troubleshooting plans to identify the root cause of any issue raised on the network.
- Manage technical requests from the customer with the global technical support team and R&D experts.
- Day to day customer management to handle customer concerns with the highest reactivity to avoid escalations.
- Technical issue explanation with root cause analysis.
- Providing daily/weekly reports to the management team.
- Handle communication of technical subjects.
- Interface with other internal departments.
Experience required for the role;
- Experience in the Wireless OSS Customer Operational Support or Field Validation and operation.
- Good experience of IP/COBRA/SNMP protocols analysis and operational troubleshooting.
- GSM and UTRAN E2E network skills
- Team working skills
- Proficient with OSS Tools
- Fluent in the French and the English language.
If your skills and experience suit this role please apply.
Project People Ltd is acting as an Employment Business in relation to this vacancy.