IT Business Analyst

California  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

IT Business Analyst ---Pasadena, CA

Job Summary - This 12 month contract opportunity is for an IT Business Analyst role for a major health care provider.  The individual in this role will Support the Health Care Reform (HCR) IT PMO in delivering its scope of services and deliverables. Depending on the need, this may include working on multiple key tracks of coverage: 1) Monitor, assess, communicate, triage & track State Exchange initiated changes and their impact & schedule on organizations systems; 2) Monitor, track, support resolution & report on post-implementation Production issues for Individual On-Exchange and SHOP with State Exchange Integrations with organizations systems; 3) Monitor, track, support resolution & report on post-implementation Production issues for Private Exchange implementations; 4) other IT activities supporting current project implementations. 

Key Duties & Responsibilities: 
Support Business teams on in-take analysis; track & analyze in-takes to triage to appropriate IT and Regional teams; coordinate IT impact assessments and oversee timely resolution. 
Support Business & IT decisions on prioritization and implementation approach. 
Monitor State Exchange integration-related Severity 1 or 2 production issues for tracking & communications. 
Track Production issues and coordinate & support issue analysis & triage, impact & prioritization with Business, IT, Regions & organizations teams; facilitate, participate & document resolutions and root causes for cross-functional issues. 
Engage IT support resources to address connectivity or infrastructure issues across organizations systems integrating with organization and State Exchanges. 
Coordinate Patch release planning with impacted IT teams, Regions & Business; ensure (or support) Release & SOX approvals for Patch releases. 
Communicate & coordinate the Production deployments (upstream/downstream systems, Business). 
Track resolution (short-term/long-term) & testing with impacted IT teams, Regions & Business. 
Support transition & tracking of Production-related issues/decisions to the Change Requests pipeline. 
Communicate & coordinate Production outages/downtimes with Business, State Exchanges, Regions & IT support teams. 
Create, maintain, monitor and report on overall metrics; support Business team on SLA monitoring; communicate & plan for any key spikes in processing events. 
Participate in State Exchanges meetings; track & review State Exchange requirements, documentation, and other communications to assess and identify the impact to the organization, as needed. 
Track State Exchange testing & implementation schedules, including on-going changes; assess alignment of organizations testing & implementation schedules with State Exchanges, as needed. 
Communicate to Business & State Exchanges, as appropriate and needed, on any issues, gaps, defects or other concerns. 
Other special projects or tasks as needed to support current project implementations and organizations priorities. 

Prerequisite Skills & Experience: 
At least 3 to 5 years in IT as a Business, Functional or Technical Analyst with a good track record of performance, preferably in a large organization setting. Experience in a large scale, complex production application support setting would be a plus. 
Detail oriented, with the ability to effectively review, analyze and process large volumes of information and identify salient points and relevant impacts. 
Excellent teaming and business partner relationship building skills. 
Highly adept at problem analysis, triaging and resolution. 
Ability to appropriately navigate and productively function in an environment with significant ambiguities and rapid change. 
Excellent oral and written communication skills as well as interpersonal skills. 
Strong customer service orientation. 
Strong technical aptitude and quick learner. 
Strong proficiency with Microsoft Office tools (PowerPoint, Word, Excel, Project, Visio). 
Prior Healthcare IT experience, IT project management experience, Health Insurance Exchange or Private Exchange implementation experience highly preferred. 

Top 3 - 5 Required Skills 
Detail oriented, with the ability to effectively review, analyze and process large volumes of information and identify salient points and relevant impacts. 
Highly adept at problem analysis, triaging and resolution. 
Ability to appropriately navigate and productively function in an operating environment with significant ambiguities and rapid change. 
Excellent oral and written communication skills as well as interpersonal skills. 
Strong proficiency with Microsoft Office tools (PowerPoint, Word, Excel, Project, Viso). 

Desired skills 
---Prior Healthcare IT experience, IT project management experience, Health Insurance Exchange or Private Exchange implementation experience highly preferred. 

Soft Skills 
---Excellent teaming and business partner relationship building skills. 
---Strong customer service orientation. 
---Strong technical aptitude and quick learner. 
---Self-motivated & high energy. 

Start date
09/02/2014
Duration
12 months
From
Enclipse Corp.
Published at
15.08.2014
Project ID:
758964
Contract type
Freelance
To apply to this project you must log in.
Register