Description
IT Support Officer- Incidents (French)
Tasks and Responsibilities
- Solve incidents
- Investigate and analyze the incident cause
- Document the incident resolution progress
- Escalation management
- Resolution monitoring
Desired Skills and Knowledge
- ITIL knowledge
- Experience in 2nd and 3rd line application support
- Understanding of IT infrastructure
- Knowledge of Windows Servers and Web Servers
- Knowledge of Unix and Linux environments
- Network and Wintel knowledge
- Good coordination and communication skills
- Fluent French and English
Starting Date: ASAP
Duration: Long term contract
Location: Brussels