Description
Our client is currently looking for an Eloqua Functional Expert to support the Janssen vision of becoming the best customer oriented pharma company. One of the strategic pillars for this vision is to support the roll-out of the next generation CRM solution including the newest Marketing/Multichannel capabilities.Responsibilities:
He/She will work closely with the key users in the countries/EMEA departments and supports them in:
- setting up campaigns
- creating segments
- validating customer journeys
- improving html/landing pages/forms designs
He/She will work closely with the Support Specialist and Technical Consultant to address specific questions related beyond the expert's area and gather and document business requirements.
- Based upon the expert's experience, best practices on campaign management will be shared to bring the Janssen Eloqua campaigns to a next level
Technical skills:
- Experience in Marketing processes and systems in a complex environment, committed to follow change management procedures and internal guidelines
- Experience with Eloqua, functional: must have; technical: added value
- Hands on in managing solutions, willing to understand and manage configuration of Eloqua.
Eloqua Expert ? 1+ Yr.
Able to demonstrate different industry experience
Analytical capabilities
English
Process, Risk, Incident & Change Management
Saleforce.com
HPQuality Center
CRM processes/Marketing-Multichannel knowledge
Personal skills:
- Excellent collaboration and teaming skills including well developed interpersonal skills and ability to work with a wide range of people across multiple cultures and functional areas
- Superb verbal & written communication skills (fluent English essential)
- Strong business process design skills:
- Strong analytical and problem-solving skills
- Ability and willingness to work effectively under pressure and to complete the tasks required in a timely manner and with a high degree of accuracy
- Capable to manage and prioritize multiple tasks and projects, varying in size, value and complexity
- Accepts personal responsibility for internal customer satisfaction