Description
Network Engineer
As a Network Engineer you will be responsible to provide high level support to the Support Analysts (Level 1,2 & 3) and end users in case of non-routine problems (eg software buIT, hardware buIT, hardware problems, configuration problems etc.)
- Creation of standard procedures (SOP.S) on behalf of the daily operational environment to offer solutions for problems and actions that can be solved on a routine basis
- Development, screening and maintaining current and new network tools
- Initiate and cooperate in network improvement, installation and migration projects
- Design new infrastructure solutions, and you introduce new applications, taking our clients Standards and Strategy, the expectations of customers and their budgets into account
- You will work on Projects in which you maintain professional contacts with customers and IT Professionals in order to analyse their needs and transform them into concrete and feasible actions.
On the one hand guarding that these fit the general strategy of the company and on the other hand making sure that the supplied service meets the agreements in the form of Service Level Agreements between IT Customer Services and the customer Non-Technical profile requirements
- Some flexibility in working hours is required (occasional over-time or weekend/holiday work)
- Occasional project related travel is possible
- Strong tracking, coordination and project planning skills
- Ability to identify and implement process and/or application improvements.
Strong analytical and problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Excellent customer service, interpersonal, communication and team collaboration skills
- Able to follow change management procedures and internal guidelines
Methodology/Certification requirements
- Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. - Advanced course work in technical systems plus continued education in technical disciplines is preferred Language proficiencies
Languages: English spoken and written - Dutch is a plus
Location: Belgium
Contract: Up until December 31st 2014 + Possible Extension
Rates: Excellent!