Description
Job Description:
The selected candidate must speak fluent French, ideally French being the candidates first language and English their second. This position will primarily be based out of Paris but the successful candidate must be flexible and willing to travel when required at short notice to Lille and on rare occasions maybe Brussels.
The candidate must have excellent communication skills and be passionate about customer service. Exposure in supporting technical issues for Windows 7, Outlook, office applications, desktop and basic server technologies is essential.
The candidate must have the ability to fault find issues and the desire to learn new things to work out solutions. Experience in support of iPhones, iPads, Mobile Iron and Direct Access would be advantageous as would experience working with offshore teams.
Must have a clear understanding of Incident Management and SLAs. ITIL V3 foundation certificate is desirable.
Experience in transport industry support would be advantageous.
Key requirements:
- 24 x 7 on call support - 1 week on m 1 week off
- Deploy packaged applications and patches
- Re-image or deploy OS image on laptops and desktops
- Resolve and troubleshoot all issues within the agreed SLA of the incident or service request
- Change backup tapes on Servers according to the schedule
- Experience using Altiris and SCCM deployment solutions
- Experience using Windows Server 2012
- Configuring mailboxes on Exchange Server 2010
- Configuring iPhone and iPad for users to send and receive company emails using Mobile Iron
- Patching network ports
- Excellent customer service skills
- Team player
- Must be self-motivated, driven and be passionate about delivering a great service
- Team Leader experience would be advantageous
- Experience working in multi-vendor environment with offshore teams
- Be willing to take on the unknown and learn
Please note:
Must not be from Service Management experience or Service Desk experience Only candidates must be a hands on Deskside support resource.