Description
PeopleSourcer does not use third parties.
Position Description:
Qualifications:
In depth knowledge of HP, MAC/Apple, Dell, Sony and IBM computer configuration and deployment.
Setup and Configuration of Mobile Devices (Blackberry, iPhone, iPod touch, iPad, Air Card, BES Server and Active Synch and Air Card).
Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology.
In depth knowledge of Microsoft Office suite and standard business applications.
Setup and configuration of Local/network printers (HP/Dell/Lexmark and Cannon) and remote access for mobile travelers.
Strong verbal and written communication skills in order to communicate with customers, peers, and vendors.
Excellent customer services skills with attention to detail. Ability to work in a team based environment as a full professional with significant contribution to the department.
Typically at least 3-5 years in the service and operation of computing hardware and related peripherals.
Professional certification (e.g., A+) preferred.
Demonstrated knowledge of and willingness to learn company proprietary equipment and applications.
Associates degree in electronics, computer science, or a related field (or equivalent education/experience/training).
Demonstrated knowledge of computer desktop hardware and applications.
Duties:
Strong Experience with Apple Computers
Hands-on Production Support
Provide on-site and in person user support for office/newsroom computer infrastructure systems and desktop PCs, including configuration, installation, problem correction, move (up to 50 lb lift), removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity and/or on-air transmission.
Record critical information in the internal tracking application in order to
a) clearly document the problem, action taken, and end solution for a historical record;
(b) monitor and update the status of various customer problems at any given time;
(c) provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other Production Support professionals; and
(d) capture data to be used by management and Senior BIT Production Support Specialists regarding problem trends, resolution time, costs, or other metrics.
Implement an acceptable solution that meets the customers needs in a timely manner.
Accurately report and track requests for services through to completion including follow up communication with the customer.